Privacy Policy & Terms of Use
Effective Date: 1st of August 2026
Sue's Reptile Rescue & Relocations CQ ("we", "our" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy & Terms of Use explains how information is collected and used when you visit this website or contact us, and outlines the conditions under which this website and our services are provided.
By using this website, you agree to the terms outlined below.
Privacy Policy
Collection of Personal Information
We may collect personal information that you voluntarily provide, including:
- Your name
- Phone number
- Email address
- Property address (where relevant to a service request)
- Photographs or videos you send for reptile identification
- Any other information you choose to provide when contacting us
We only collect information that is reasonably necessary to respond to enquiries or provide our services.
How We Use Your Information
Information you provide may be used to:
- Respond to enquiries
- Arrange reptile rescue or relocation services
- Identify reptiles from photographs
- Communicate with you about your booking or enquiry
- Improve our customer service
We do not sell or rent your personal information to third parties.
Photographs Submitted by Customers
Photographs or videos sent to us may be used solely for the purpose of assisting with reptile identification, providing advice or responding to your enquiry.
Photographs remain the property of the original owner unless permission is provided for us to use them for educational or promotional purposes.
Website Analytics
This website may use analytics tools, cookies or similar technologies to help us understand how visitors use our website and improve the user experience.
These tools collect anonymous information and do not personally identify individual visitors.
Third-Party Services
This website may contain links to third-party services including Facebook, Google Maps or other external websites.
We are not responsible for the privacy practices or content of those external websites.
Terms of Use
General Information
The information published on this website is provided for general information and educational purposes only.
While every reasonable effort is made to ensure the information is accurate at the time of publication, we make no guarantee that all information is complete, current or free from error.
Information may be updated without notice.
Wildlife Information
Information provided about reptiles, wildlife, snake behaviour and identification is general in nature and should not be relied upon as a substitute for professional advice or emergency assistance.
Native reptiles are protected wildlife in Queensland.
Never attempt to catch, handle, injure or kill a snake yourself.
Snake Identification
Where possible, we may assist with identifying snakes from photographs supplied by customers.
Identification is based on the quality of the image provided and the information available at the time.
Lighting, image quality, camera angle, colour variation and natural differences between individual snakes may affect identification.
Photographic identification should be treated as guidance only and should never be relied upon when deciding whether it is safe to approach or handle a snake.
If in doubt, always keep a safe distance and contact us directly.
Emergency Situations
If you or another person has been bitten by a snake, call Triple Zero (000) immediately.
Information published on this website does not replace emergency medical advice or emergency services.
If a pet is suspected of being bitten by a snake, seek immediate veterinary treatment.
Service Availability
Sue's Reptile Rescue & Relocations CQ operates a 24-hour service; however, attendance cannot be guaranteed.
Response times may vary depending on:
- Existing call-outs
- Travel distance
- Traffic conditions
- Weather conditions
- Road closures
- Personal availability
- Other unforeseen circumstances
Wildlife Behaviour
Wildlife is unpredictable.
Although every reasonable effort is made to locate and safely relocate reptiles, attendance at a property does not guarantee that a snake or reptile will be located or captured.
Snakes may move, hide or leave the area before arrival.
Snake Relocation
Our aim is to safely relocate reptiles away from the immediate conflict area in accordance with applicable permits and Queensland legislation.
Because wildlife is naturally mobile, we cannot guarantee that another snake will not enter your property in the future.
Factors such as food availability, shelter and surrounding habitat remain outside our control.
Property Access
By requesting our attendance, you authorise us to enter the areas of your property reasonably necessary to locate and safely relocate a reptile.
Reasonable care will always be taken while working on your property.
Fees
Service fees are based on the nature of the call-out and travel requirements.
Additional travel charges may apply for locations outside our standard service area.
Pricing may change without notice.
Intellectual Property
Unless otherwise stated, all text, photographs, logos and content published on this website remain the property of Sue's Reptile Rescue & Relocations CQ and may not be copied, reproduced or distributed without prior written permission.
Limitation of Liability
To the fullest extent permitted by Australian law, Sue's Reptile Rescue & Relocations CQ accepts no liability for any loss, injury, damage or expense arising from:
- Reliance on information published on this website;
- Delays in attending a property;
- Wildlife behaviour beyond our control;
- Inability to locate or capture a reptile;
- Incorrect identification resulting from poor-quality photographs or incomplete information supplied by others; or
- Circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any rights available under the Australian Consumer Law.
Contact Us
If you have any questions regarding this Privacy Policy & Terms of Use, please contact:
- Sue's Reptile Rescue & Relocations CQ
- 0439 361 696
- smw880@me.com
- Rockhampton, Queensland